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These terms cover your use of Uplabs at uplabs.fit, a training-planning service run by Defineweb Inc. Creating an account means you accept them. If you don’t, don’t use the service.
Who you’re dealing with
Uplabs is a service of Defineweb Inc. — the company you’re contracting with and the company that charges you. “We” and “us” below mean Defineweb Inc. It is registered at 327 2nd Street E #8, Cornwall, ON K6H 1Y8, Canada.
What Uplabs is, and what it isn’t
Uplabs builds a training plan from the race you name and the history you connect, then adjusts it as you train. It’s a planning and analysis tool.
It is not medical advice, physiotherapy, or coaching from a qualified professional. It doesn’t know your medical history.
Endurance training carries a real risk of injury. You decide what to do each day. Talk to a doctor before you start a training programme — especially if you have an existing condition, you’re coming back from injury, or something hurts. Stop if something is wrong. The plan will adapt around it.
Your account
- You need an account to use the app. Accounts are for one person. Don’t share your login.
- You’re responsible for what happens under your account, and for keeping your sign-in details safe.
- You must be at least 16, or the age of digital consent where you live, whichever is higher.
- Give accurate information. Your thresholds, dates and available hours drive the plan — wrong inputs produce a wrong plan.
Connected services
Uplabs can read your activity history from Strava, and your activities and recovery data from Garmin Connect, if you connect them. Garmin connects through Garmin’s own sign-in; we never see your Garmin password. Those services are run by their own companies under their own terms. Uplabs is not affiliated with, endorsed by, or partnered with either one.
You can disconnect at any time from the Account page, or from the connected service’s own settings. Disconnecting Strava deletes every activity we imported from it, and disconnecting Garmin deletes the Garmin data we hold; the sessions you completed stay on your plan with their date and duration. Your plan and everything you logged yourself stay until you delete them. The Privacy Policy lists exactly what is read from Strava and Garmin and what happens to it.
Everything that comes from a connected service — syncing, matching your workouts to your plan, showing you your activities — works the same on every account, free or paid. The subscription is for the coach, not for access to your own data.
If a connected service changes its API, its pricing, or its terms, the parts of Uplabs that depend on it may stop working. That’s outside our control.
Payment
Building and following a training plan is free, needs no card, and doesn’t expire. A subscription adds the AI coach: the daily read on your week, the reshuffles when you miss sessions, and exercise swaps. A free trial lets you see what it does before you decide.
Subscriptions are monthly or annual at the price shown on the home page. They renew until you cancel, and you can cancel at any time from the Account page in one step.
Cancelling stops the next renewal — it doesn’t refund the period you’re in. You keep everything until the day your paid period runs out. Nothing is deleted when you cancel. Your plan and history stay readable.
Prices may change with at least 30 days’ notice.
The Early Access price holds for as long as you stay subscribed. It is not a price attached to you, it is a price attached to an unbroken subscription. Cancel, or let the Early Access beta end without adding a card, and after the hold described in your final notice the Early Access price is gone — coming back later means coming back at the standard price. Nothing else is lost: your plan, your history and every session you have logged stay exactly where they are either way.
Before an annual subscription renews we email you twice — about a month before the charge and again about a week before — naming the amount, the date, and how to stop it. You don’t have to do anything to continue.
Refunds
Ask within 14 days of an annual subscription being charged and we refund it in full. After that, refunds are at our discretion, and we’re happy to be asked. There’s no automatic pro-rated refund when you cancel or delete. Where a refund is owed for any reason, we pay it within 15 days of the request.
Deleting your account is not the same as cancelling, and the difference matters. Deleting ends everything immediately and gives up any time you’ve already paid for. No refund. If you only want to stop being charged, cancel instead — you keep the service until your paid period ends. The Account page tells you which is which at the moment you press either.
Your content
Your training data is yours. You grant Uplabs only the permission it needs to run the service for you: to store your data, process it to build and adjust your plan, and send the relevant parts to the AI model that writes your daily check-in.
We don’t sell it. We don’t use it to train AI models.
Acceptable use
- Don’t try to access another person’s account or data.
- Don’t scrape, resell, or redistribute the service or the plans it produces.
- Don’t try to disrupt the service or work around its rate limits.
Availability and liability
Uplabs is provided as it is, without warranty. We don’t promise it will be uninterrupted or error-free, and features may change or be removed.
To the fullest extent the law allows, we’re not liable for injury, lost training, missed races, or any indirect or consequential loss arising from your use of the service. Nothing here limits liability that cannot legally be limited.
Ending it
You can delete your account at any time from the Account page. That removes your plan and your training data immediately and cancels any subscription.
Deleting gives up any time you have already paid for, and it isn’t refunded — cancel instead if that’s what you meant.
We keep billing and invoice records after deletion because tax law requires us to. They aren’t used for anything else. We may suspend an account that breaches these terms, and we’ll explain why where we reasonably can.
Changes
We may update these terms. Material changes get notified in the app before they take effect. Continuing to use Uplabs afterwards means you accept the new version.
Contact
Questions about these terms go to our contact page, or to hello@uplabs.fit. Correspondence should be addressed to Defineweb Inc.