Questions, problems, or something we got wrong — this is where to send it.
One inbox, read by the people who build Uplabs. No ticketing system, no bot in the middle.
Response times
We answer most emails within 24 to 48 hours, Monday to Friday. Weekends run slower — if you write on a Saturday, expect Monday.
If something’s urgent — you’re locked out of your account, or a charge looks wrong — say so in the subject line and we’ll move it up.
If you’re in Early Access
You’re one of 200. That means your email doesn’t wait in the same queue as the rest.
Tell us what you’re training for and what’s not working, and we’ll get to it faster than standard. Early Access members shape what gets built next — if a session type is missing, a sport isn’t covered the way you need, or the plan does something you didn’t expect, that’s exactly what we want to hear.
Say you’re an Early Access member in the email so we can flag it.
Bugs and product feedback
Found a bug? Tell us what happened, what you expected instead, and what device you were on. That’s enough for us to reproduce it.
Feature requests go to the same address. We can’t promise everything gets built — but we read all of it, and the requests that come up repeatedly move up the list.
Uplabs is a service of Defineweb Inc. Correspondence should be addressed to Defineweb Inc.