Contact

UP is built and run by one person, so there is no support queue and no chatbot — messages go to a real inbox and get a real reply, usually within two working days.

Something is broken

Tell us what you expected, what happened instead, and roughly when. If it involves your plan, the week it happened in helps a lot. Write to hello@uplabs.fit.

Your plan looks wrong

Before writing in, two things are worth checking on the Account page: your weekly hours and rest days, which cap what can be scheduled, and whether a sport is still on hold from an old injury. If it still looks wrong, send the block name and the week and we will look at the generated plan directly. Report a plan problem.

Strava or Garmin will not connect

Strava’s API requires the app owner to hold an active subscription, and Garmin has no individual API at all — which is why its connection asks for your login. If either has stopped working, say which one and what the app told you, and include the text under “What the last run reported” if it is showing. Report a connection problem.

Your data

To get a copy of everything we hold, correct something, or delete your account and its history, write to hello@uplabs.fit from the address on your account. We respond within 30 days, usually much sooner. What we collect and why is set out in the privacy policy.

Billing

Subscription questions, cancellations and refund requests go to the same address — hello@uplabs.fit — with the email on your account so we can find you.

Anything else

Feature requests, coaching feedback, or telling us the plan got you to the finish line: hello@uplabs.fit. The last kind is the best kind.